Privacy policy

About Us

We are a disclosed ticketing agent selling tickets via the Maniac Platform on behalf of promoters, organizers, managers, artists, and venues of music, entertainment, and similar events (the “Event Partners”).

Overview

This privacy policy explains how we collect, use, and process your personal information when you use the Maniac Platform.

Collected Information

To manage your registration and ticket sales, we process and store all personal information you provide when registering on the Maniac Platform, as well as any personal information generated when you use the Maniac Platform. We also analyze trends in your behavior to determine your preferences, habits, location, and favorite events — enhancing your experience, particularly through our Discovery feature.

Types of Personal Information. We may collect the following information:

• Contact details: Name, gender, email, phone number, ID, postal address, and date of birth.
• Payment card and billing details: Required for processing ticket purchases.
• Location data: We may collect your IP address and, if permitted, your GPS data for personalized recommendations.
• Images or recordings: We may capture photographs, audio, or video recordings from events listed on the Maniac Platform.
• Preferences: Purchase history, viewed or attended events, waiting lists joined, and feedback or reviews.
• Interactions: Emails, surveys, social media exchanges, and other communications.
• Technical information: IP address, device details, browser information, and usage patterns.
• Feedback and accessibility data: Survey responses and accessibility needs (e.g., wheelchair requests).

Cookies

Usage. Our website and app use cookies to improve your experience and our services.

Types of Cookies.

• Strictly necessary cookies – Required to operate the website and app.
• Analytical/performance cookies – To understand user behavior and improve our services.
• Preference cookies – To remember your preferences and customize your experience.
• Targeting cookies – To deliver relevant advertising based on your interests.

You can manage or decline cookies via the cookie banner or your browser settings.

Use of Your Personal Information

We use your personal information to:

• Operate and manage the Maniac Platform
• Communicate with you about purchases and events
• Provide personalized recommendations
• Perform operational tasks like ticket verification and customer service
• Analyze trends and improve platform performance
• Comply with legal obligations

Marketing

With your consent, we may send you marketing communications via email or push notifications.

You can opt in or out during registration and update your preferences anytime.

We may also share your data with Event Partners or relevant third parties when you attend an event.

Disclosure of Your Information

We do not sell your personal information. However, we may share it with:

• Agents and suppliers – For services like payment processing
• Event Partners – For event-related communications and operations
• Competition partners – To manage prize draws or contests
• Third-party cookie providers – Only with your consent

We may also share anonymized usage data to help partners understand user behavior on the Maniac Platform.

Information About Other Individuals

If you provide information on behalf of someone else, you confirm that they have authorized you to do so.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law.

Inactive accounts may be deleted after 12 months. Purchase history is retained for up to seven years for compliance.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data

To exercise these rights, please contact us at help@maniac.cards.